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Refund and Returns Policy

Overview

At Charles Gwira, our mission is to deliver top-notch online courses that empower our students with the knowledge and skills they seek. We are committed to ensuring that our students have a positive and enriching learning experience. However, we understand that there may be circumstances where a refund or return is necessary. This policy provides detailed information on the conditions under which refunds and returns will be granted, the process for requesting a refund, and any exceptions to our policy.

We encourage our students to carefully review course descriptions, preview available content, and ensure the course aligns with their learning goals before making a purchase. Our support team is available to answer any questions and provide additional information to help you make an informed decision.

Refund Eligibility

  • Course Access and Completion:

    • Full refunds are available if the request is made within 14 days of purchase and the student has accessed less than 20% of the course content.
    • No refunds will be provided if more than 20% of the course has been accessed or if the request is made after 14 days of purchase.

  • Technical Issues:

    • If you experience technical issues that prevent you from accessing the course, please contact our support team immediately. We will work with you to resolve the issue. If the problem cannot be resolved, a full refund will be issued.

  • Duplicate Purchase:

    • If you accidentally purchase the same course more than once, please contact us within 30 days of the second purchase for a full refund of the duplicate purchase.

Refund Process

  • Submitting a Request:

    • To request a refund, please email our support team at support@charlesgwira.com with your purchase details, the reason for the refund, and any relevant documentation.

  • Processing Time:

    • Refund requests will be processed within 7-10 business days from the date of the request. Once approved, refunds will be issued to the original payment method.

Non-Refundable Situations

  • Change of Mind:

    • Refunds will not be granted for changes of mind after the 14-day period or if more than 20% of the course content has been accessed.

  • Course Completion:

    • If you have completed the course, no refunds will be issued regardless of the timeframe.

  • Discounted or Promotional Offers:

    • Courses purchased during sales, with promotional codes, or at discounted prices are non-refundable.

Additional Information

  • Course Cancellations:

    • If Charles Gwira cancels a course, a full refund will be issued to all enrolled students.

  • Payment Disputes:

    • If you dispute a payment and it is resolved in your favor, the refund will be processed as per the payment processor’s policies.

Contact Us

For any questions or concerns regarding our refund and returns policy, please contact us at:

We value your satisfaction and are committed to providing excellent service and support. Thank you for choosing Charles Gwira for your educational needs.